KATSIARYNA PAZHARYTSKAYA

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MUSICIAN AND CUSTOMER SERVICE SPECIALIST

Phone: (+34)630977905
Github: github.com/katsiarynna
Email: kotboruna@mail.ru

SUMMARY

Master in music with 10 years of experience working as a music teacher for music schools. Skilled in technical aspects of string instruments,classical music and music in general. Also experienced in customer support, issue management, problem solving and case management. Willing to be an asset to a team that will benefit from all the skills I havvegathered within my career.

PROFESSIONAL EXPERIENCE

2019 – 2020
Customer Support Representative
Teleperformance, Lisbon, Portugal
  • Provided customer support utilizing phone, chat and e-mailchannels.
  • My role was oriented to resolving conflicts and issues related to customers advertising solutions.
  • I was in charge of supporting and troubleshooting social media advertising campaigns to strengthen our customers brand presence and drive business results.
2008–2019
Music teacher
Music schools
  • Provided string instrument classes to customers from different age groups managing all the activities related to their learning.
  • I was in charge of organizing content and lesson plans, deliver sessions, creating assignments and exams to drive student learning and growth.
  • Besides the technical aspects of teaching music, I also focused on motivating and encourage my students to pursue their talent and continue their learning path to become good musicians.

EDUCATION

2013–2018
Music teacher
F. Nowowiejski Music Academy Bydgoszcz, Poland

RELEVANT SKILLS